Refund policy
REFUND & RETURNS POLICY
The Drift-Or-Refund Guarantee
If your DashDrift doesn't live up to expectations, you have 30 days from delivery to tell us and get your money back. No forms, no interrogation, no restocking fees.
How to start a return
Email us at support@dashdrift.net within 30 days of delivery with your order number and a quick note about the issue. We reply within 24 hours.
In most cases we'll refund you without asking you to ship anything back. If a return is needed, we'll send you instructions — please don't send anything back before contacting us, as we can't process returns that arrive unannounced.
Damaged or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days with a photo. We'll send a free replacement or refund you in full, your choice.
Refunds
Once approved, refunds are issued to your original payment method within 5 business days. Depending on your bank, it can take another 5–10 business days to appear on your statement. If it's been longer than that, email us and we'll chase it.
Exceptions
We can't refund items damaged through misuse, or requests made more than 30 days after delivery.
Questions? support@dashdrift.net — we're a small team and we answer every email.
SHIPPING POLICY
Free shipping on every order. No minimums, no thresholds.
Processing time
Orders are processed within 24 hours, Monday to Saturday. Orders placed on Sunday or a holiday ship the next business day.
Delivery time
Standard delivery takes 6–12 business days to Canada and the United States. Delivery times are estimates and can be affected by customs, weather, and carrier delays.
Tracking
You'll get a tracking number by email as soon as your order ships. It can take 24–48 hours for the first scan to appear — that's normal and doesn't mean anything is wrong. You can track your package at 17track.net.
Where we ship
International
Wrong address
Please double-check your shipping address at checkout. If you catch a mistake, email us within 12 hours and we'll correct it before the order ships. We can't reroute a package once it's in transit.
Lost or delayed packages
If your order hasn't arrived within 20 business days, email support@dashdrift.net and we'll either track it down or send a replacement.
Questions? support@dashdrift.net